Bought television she found a crack on the screen, accused store customer – DELFI.ee

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bought a TV in Euronics woman claimed that her store sold a defective product – unpack the device, she discovered a crack on the screen. Initially Euronics tried to shift the responsibility to the consumer, but later had to apologize to the store and to terminate the contract of sale.

Bought Annika discount on Philips TV with a diagonal of 42 inches was delivered by courier on 24 July. According to her, she did not notice the damage on the package, as they were on the other side of the box.

“Do not inspect the packaging and not assessing the situation, put the signature on the receipt of parcels, “- she said. After unpacking the TV, she discovered a crack on the screen.

Euronics decided to resolve the situation on the basis of explanation Annika and photos. Shop found that the blame for the deterioration of equipment is a woman.

However, several independent diagnostics later confirmed that such serious injuries could occur only during transport. In favor of this is also testified damaged box.

The representative of the store Kristjan Teras admitted that this incident took place.

“We are sincerely sorry that the customer brought damage. Therefore, we ask for forgiveness. At the request of the customer, we terminated the contract of sale and entered into an agreement to buy the TV on the installment plan “- he said.