A couple of weeks ago, the campaign got a woman at an electronics store Euronics television, which, as it turned out later, was broken, writes Tarbija.
«During the period of the discount campaign, I bought in a shop Euronics 42-inch TV Philips», – said the woman. July 24 purchase of a courier delivered. Especially not after studying the package, a woman sign and took the TV delivered. “It was all so fast. I could not even read from the screen of his phone the conditions under which and signed “, – she said.
TV removed from the box, but the screen appeared large cracks, which at first took for air bubbles under the protective film. “We have noticed this deficiency before being put TV on the couch to set foot on it,” – said the woman.
The client is guilty
When a woman asked the customer service Euronics, the company refused to take TV to the diagnostics presented on the basis of photographs. According to an electronics store, the client has damaged the TV when the stand installed.
A little later, the woman contacted the representative Euronics Reelika Ether, which apologized for the inconvenience and asked where they could pick up the TV.
The woman said that at the appointed time for the TV no one came.
The fight for the return of the TV
«With me so no one to contact. Later in Euronics reported that the TV sent in for repair, “- she told, noting that this option does not suit her.
«I wanted to return I was given a new TV or terminated contract,” – she complained.
As a result, the TV was taken away, but soon got a call from the store and was told that the woman herself to blame for the damage.
«The next day, a record in the social network Facebook representative said Euronics, who said that television was sent to the diagnostics, where it turned out that it has been dropped in transit!” – Said the woman.
In a few days it’s an email, where it was reported that the contract with the store terminated.
«Some days it takes to resolve the situation,” – complained to the shopper.
The causes of damage are found out
On assurance representative Euronics Reeliki Ether concluded with the client contract for the purchase of TV installment was canceled. Causes damage to your TV Set.
The store also advised to book their installation of purchased equipment, as well as to issue additional guarantee.
The consumer did the right
According to the press secretary of the Consumer Protection Pille Kalda client behaved in this situation is absolutely correct. “If the consumer is assured that the failure was not his fault, you should immediately consult with the problem the seller,” – said Kalda.
According to her, if the product was purchased on the Internet, in the case of a defect the customer has the right to return within 14 days of purchase. The same rule applies in the case of the credit agreement.
Also, the customer has the right to require repair or replacement of the item purchased. In the case of total destruction, the buyer must reimburse its cost.
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